Refundable Receiving Damage

This page is dedicated to claiming our dead-on-arrival policy warranty. Before understanding the types of damages, you should be aware of several things that can void your warranty, such as:

  • Not having unboxing videos of plants.
  • Not unboxing the plants on the arrival date of plants (Date+0 of arrival).
  • Not reporting receiving damage as per the date of plant arrival at your designated delivery location (Day+0 of arrival). Reporting must be done in our resolution center along with detailed videos and/or photos of the damage.
  • Improper plant treatment that is causing plant dead / condition worsening will not be refunded.

There are various types of import damages, some of which are refundable while others are not.

Below is an example of damages that are not covered by our DoA policy warranty, and will not be refunded:

  • Plant cosmetic damages. May include, but not limited to:

    • Yellowing leaves
    • Wilted leaves
    • Folded leaves
    • Broken stem/petioles
    • Bite marks, spots, or scars left by pests or fungus, but the pests or fungus themselves are no longer active

  • Third-party delivery provider caused damages. May include, but not limited to:

    • Shipping delay
    • Broken packaging box or packing materials
    • Missing package due to courier mistake

  • Customer caused damages. May include, but not limited to:

    • Wrong address information
    • Wrong contact information input
    • Mishandling or delaying package receiving
    • Damage by sharp tools when unboxing plants
    • Unboxing or acclimating in inappropriate conditions that may cause plant stress

  • Other external and uncontrollable damages. May include, but not limited to:

    • Weather damage
    • There is hot/cold damage after Kartel Daun has taken appropriate actions
    • Force majeurs
Types of DamagesPartial/Fully Refundable
Seed Product Damage
Seed rot✔
Seed growth point broken✔
Seed growth stunted / not growing✕
Seed growing without chlorophyll / all white / albino✕
Plant Died on arrival✔
Root Damage on Arrival (measured roughly from overall root mass, chonk not included)
Root Rot less than 50%✕
Root Rot more than 50%✔
Chonk Damage on Arrival (measured roughly from chonk length, roots not included)
Chonk Rot less than 60%✕
Chonk Rot more than 60%✔

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