Kartel Exclusive Shipping
Delivery Schedules:
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Introducing "Kartel's Exclusive" Shipping Service
- With Kartel's Exclusive, join us in revolutionising the old ways of Plant Imports! We've tailored this service to simplify and enhance your plant-import experience, focusing on Effort-Free process, Stress-Free shipping, and Risk-Free arrival!
- With us, you don't need to have any import permits or apply for any phytosanitary certificates because we got it covered! We have hubs all over the world that help us distribute our plants to you promptly, so after you've completed your payment, you just need to sit back, relax, and wait for your plant to arrive at your doorstep!
How It Works
- Monthly Shipments to Our Global Hubs: We organise one-day flights for our plants once a month, destined for our hubs in the US, EU, UK, Canada, and Singapore. And the best part is? You only pay for the Domestic Shipping Fee! Please note that shipping dates may differ for each month depending on order volumes, weather conditions, holidays, etc. You can see our next shipping date once you’re at our checkout page.
- Upon the plants' arrival at our designated hubs, our trusted partners take over. They ensure that your order is dispatched promptly and delivered to you using the shipping provider you select at our checkout page. In summary, Kartel's Exclusive process is designed to be as straightforward and user-friendly as possible. We handle the complexities of international plant shipping, so you can focus on the excitement of adding new plants to your collection!
No Hubs in your country?
- If your country currently doesn't have a Kartel hub, there's no need to worry! You still have the opportunity to purchase our plants through Direct Shipping option. This method ensures that anyone, anywhere, can enjoy the beauty and uniqueness of our carefully curated plant selection. To learn more about how Direct Shipping works and the steps involved, simply scroll down to the 'Direct Shipping' section below.
- Additionally, if you're passionate about plants and interested in collaborating with us to possibly establish a hub in your country, we're open to exploring this opportunity together. We're always looking to expand our network and bring our plant collections closer to enthusiasts around the world. Reach out to us here to express your interest and find out more about partnering with us.
Direct Shipment
- At Kartel, we're dedicated to simplifying and enhancing your plant-importing experience. Our Direct Shipment service is meticulously designed to streamline the entire process, making it straightforward and hassle-free. Here's how it works:
- All-in-One Website: Forget the back-and-forth email exchanges. Our website offers a comprehensive platform where you can browse, select, and order your plants with ease. Every step, from selection to payment, is handled online for your convenience.
Import Permit and Regulations
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Understanding Import Regulations:
Depending on your location, you might require an Import Permit for
your plants. We strongly advise checking with your local regulatory
authorities to ensure compliance. This proactive step helps in
avoiding any unforeseen complications during the order process.
- Prompt Processing: Upon receiving your order and payment, we immediately set to work on preparing your shipment. This includes obtaining the necessary phytosanitary certification and other required documents to ensure your plants can be imported smoothly.
- Timelines: The preparation of phytosanitary certificates and documentation is thorough and can take between 7 to 21 Business Days after you've submitted your request. We strive to complete this as swiftly as possible, understanding the eagerness and excitement that accompanies the anticipation of your new plants.
- Once all documents are prepared and your plants are ready, we'll dispatch them directly to you. This process ensures that your plants arrive in the best possible condition, ready to thrive in their new home.
- Our Direct Shipment service is designed with your convenience in mind, offering a streamlined approach to importing plants without the usual complexities. Enjoy the ease of shopping with us, knowing that we're here to take care of the details, making your plant-importing experience a delightful one.
Our Pre-Shipping Treatment
We take special care of our plants before shipping with our preshipping treatment to ensure they reach our customers in the best condition.
Inspection
First thing first and the most important step is we make sure to check the plants thoroughly for any pests and diseases.
Inspection
First thing first and the most important step is we make sure to check the plants thoroughly for any pests and diseases.
Cleaning
We use a mix of h2o2 (30%) and water (70%) to clean over and under the leaves.
After that, we check the roots and clean them of any growing media intact to it and make sure that there are no rots or fungus.
Cleaning
We use a mix of h2o2 (30%) and water (70%) to clean over and under the leaves.
After that, we check the roots and clean them of any growing media intact to it and make sure that there are no rots or fungus.
Insectisides
First bath is filled with insecticides to make sure we kill all of the germs and pests that are missed from the first inspection. We submerged the plants and let them sit for about 10-15 mins before moving to the next bath.
Second bath is a B-1 Vitamin Solution bath for 10-15 mins, done to prevent stress of the roots.
Insectisides
First bath is filled with insecticides to make sure we kill all of the germs and pests that are missed from the first inspection. We submerged the plants and let them sit for about 10-15 mins before moving to the next bath.
Second bath is a B-1 Vitamin Solution bath for 10-15 mins, done to prevent stress of the roots.
Air Dry
Once done, we let the plant air dry in our drying room equipped with a fan and a dehumidifier to help the plants dry faster.
Air Dry
Once done, we let the plant air dry in our drying room equipped with a fan and a dehumidifier to help the plants dry faster.
Wrapping
Root of the plants are wrapped in a damp but not too moist spaghnum moss before we cover it with a wrapping plastic.
Wrapping
Root of the plants are wrapped in a damp but not too moist spaghnum moss before we cover it with a wrapping plastic.
Packing
On to the packing stage, we wrap the plants in tissue and wrapping paper, and we use dacrons in between to absorb any impact from shipping and keep the leaves from harm.
We also put dacrons inside the box to further ensure that plants are free from any impact of the shipping process.
Packing
On to the packing stage, we wrap the plants in tissue and wrapping paper, and we use dacrons in between to absorb any impact from shipping and keep the leaves from harm.
We also put dacrons inside the box to further ensure that plants are free from any impact of the shipping process.
Plant Receiving
Follow our step-by-step unboxing guide to ensure your plant arrives safe and sound, ready to thrive in its new home.
Unbox the Package
Carefully unbox your plants using a cutter to gently cut the packaging and protect your precious greenery.
Unbox the Package
Carefully unbox your plants using a cutter to gently cut the packaging and protect your precious greenery.
Unwrap the Upper Foliage
The green label sticker marks the spot where you should carefully unfold the plant's upper foliage.
Remember to take photos or videos of your unboxing process to ensure eligibility for our refund policy if any issues arise.
Unwrap the Upper Foliage
The green label sticker marks the spot where you should carefully unfold the plant's upper foliage.
Remember to take photos or videos of your unboxing process to ensure eligibility for our refund policy if any issues arise.
Unwrap the Roots
The red label sticker marks the spot where you should carefully uncover the roots inside.
The red label sticker marks the spot where you should carefully uncover the roots inside.
Unwrap the Roots
The red label sticker marks the spot where you should carefully uncover the roots inside.
Once revealed, promptly replant the roots to ensure your plant thrives in its new environment.
Dead on Arrival Policy
- Risk Acknowledgment: Importing plants carries inherent risks (e.g., acclimation issues, yellowing/wilted leaves). While we offer acclimation guidance, we cannot guarantee freedom from such risks.
- Live Plant Arrival Guarantee: If plants arrive unhealthy or in poor condition, contact us at the Resolution Center within 48 hours with photos/videos and details of the plant's condition. Eligible complaints may receive a replacement, refund, or store credit. Check out our Refundable Receiving Damage page for further information.
- Live plant warranty applies only upon arrival. Once the plant has been delivered alive, any care, acclimation, or condition changes afterward will be the customer’s full responsibility. No returns or refunds are accepted. For monthly group shipping orders, our live plant shipment guarantee does not cover delays caused by the domestic shipping courier after shipment from our partner.
- Exclusion for Regular Shipping: Due to the nature of Kartel's Exclusive Regular Shipping, we cannot ensure the same level of care and expedited handling as with our premium shipping options. As a result, customers opting for Kartel's Exclusive Regular Shipping do so with the understanding that the Dead on Arrival Policy will not be applicable.
- Cancellation Policy: Cancellations are acceptable only if the request is made within 24 hours after placing an order. However, under the circumstance of Issued Phytosanitary Certification, any and all cancellation requests will not be acceptable.
- Exclusions: We're not liable for damage due to external factors (e.g., courier issues, weather, lost/stolen packages), or cosmetic damages like yellowed or torn leaves, which are common shipping risks.
- Signature Requirement: By choosing the "Signature Upon Delivery" option, a signature is mandatory to confirm secure and verified receipt of your package. If the recipient is not available to sign on the first attempt, the package will be returned to the designated pickup point, causing an inevitable delay. The customer must contact the delivery provider to reschedule the delivery. This delay increases the risk of potential damage to the plants, voiding the Dead on Arrival Policy warranty. Therefore, ensuring someone is present to sign for the package on the first delivery attempt is crucial to maintaining the warranty and the integrity of your shipment.